Communication

Everything in this category

• Ask for advice with a specific question

  Summarize the problem and what you tried.

  Time, cost and impact: not specified

• Write a clear request for help

  Describe the difficulty and attempts so far.

  Time, cost and impact: not specified

• Write down an agreement after talking

  Summarize tasks, owners and dates discussed.

  Time, cost and impact: not specified

• Write a Thai work email with a clear subject

  Use the task and request in the subject.

  Time, cost and impact: not specified

• Structure a short story

  Write the necessary setup.

  Time, cost and impact: not specified

• Practice answering a question you do not know

  Choose a question you cannot answer yet.

  Time, cost and impact: not specified

• Check an important message before sending

  Compare names, numbers, dates and times with the source.

  Time, cost and impact: not specified

• Prepare for a difficult conversation

  Write the specific event and its effect on you.

  Time, cost and impact: not specified

• Prepare slides around one point

  Write the point to remember.

  Time, cost and impact: not specified

• Soften a harsh written message

  Mark sarcasm or character judgments.

  Time, cost and impact: not specified

• Ask for time before answering

  Explain what you need to check.

  Time, cost and impact: not specified

• Communicate through an interpreter or communication helper

  Ask the person about preferred format and pace.

  Time, cost and impact: not specified

• Close a conversation with a summary

  Briefly recap shared points.

  Time, cost and impact: not specified

• Negotiate around shared needs

  Ask about each side's needs and flexibility.

  Time, cost and impact: not specified

• Use pauses while speaking

  Divide the explanation into short points.

  Time, cost and impact: not specified

• Ask a non-leading question

  Draft the question.

  Time, cost and impact: not specified

• Repeat back names and essential details

  Identify names, dates, numbers or addresses needed.

  Time, cost and impact: not specified

• Introduce yourself for the situation

  Identify what listeners need to know about you.

  Time, cost and impact: not specified

• Communicate an unwelcome update

  Check facts and uncertainties.

  Time, cost and impact: not specified

• Decline work you cannot do

  Check the request against current capacity.

  Time, cost and impact: not specified

• Ask for details when receiving criticism

  Hear the point without assuming every claim is correct.

  Time, cost and impact: not specified

• Give feedback on work without attacking the person

  Choose an observable part of the work.

  Time, cost and impact: not specified

• Explain a difficult idea with an example

  Choose one concept and a familiar situation.

  Time, cost and impact: not specified

• Practice words listeners confuse

  Choose a word that was actually misheard.

  Time, cost and impact: not specified

• Reduce jargon in one message

  Mark words needing specialist knowledge.

  Time, cost and impact: not specified

• Speak to a small willing group

  Choose a familiar topic and one main point.

  Time, cost and impact: not specified

• Record your own explanation privately

  Choose a short explanation.

  Time, cost and impact: not specified

• Choose a channel appropriate to the topic

  Identify necessary recipients and sensitivity.

  Time, cost and impact: not specified

• Summarize a meeting with task owners

  Separate decisions from open questions.

  Time, cost and impact: not specified

• Summarize what you heard before replying

  Listen to a complete point.

  Time, cost and impact: not specified