One practical step
CommunicationRepeat back names and essential details
Identify names, dates, numbers or addresses needed.
- Time: Not specified
- Cost: Not specified
- Impact: Not specified
- Difficulty: Not specified
- Evidence not rated
Done when
Check accuracy before ending the exchange.
Identify names, dates, numbers or addresses needed.
Who this is for
For appointments or deliveries; keep private details private.
Why this matters
You can catch a misheard detail before using it.
How to do it
An original activity to try, adapt or skip for your circumstances; outcomes are not guaranteed.
- Identify names, dates, numbers or addresses needed.
- Repeat each part and spell ambiguous words.
- Request confirmation and correct the record.
Evidence and references
There are no references for this item yet.
Last reviewed: · Version 2