One practical step
Business and ProjectsTalk to someone with that problem
Find someone who experienced the target situation.
- Time: Not specified
- Cost: Not specified
- Impact: Not specified
- Difficulty: Not specified
- Evidence not rated
Done when
Gather information from a real user.
Find someone who experienced the target situation.
Who this is for
For willing interviewees; obtain recording permission.
Why this matters
You can hear real experience before pitching a solution.
How to do it
An original activity to try, adapt or skip for your circumstances; outcomes are not guaranteed.
- Find someone who experienced the target situation.
- Ask about the last occurrence and how they handled it.
- Separate their account from interpretation and allow skipped questions.
Evidence and references
There are no references for this item yet.
Last reviewed: · Version 2