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One practical step

Problem Solving

Map a blocked workflow

Trace one item from intake to delivery.

  • Time: Not specified
  • Cost: Not specified
  • Impact: Not specified
  • Difficulty: Not specified
  • Evidence not rated

Done when

Show where the problem occurs.

Trace one item from intake to delivery.

Who this is for

For authorized process review, not personal blame.

Why this matters

Steps and waiting points become discussable.

How to do it

An original activity to try, adapt or skip for your circumstances; outcomes are not guaranteed.

  1. Trace one item from intake to delivery.
  2. Draw steps, owners and waits.
  3. Have operators check the map and mark the blockage.

Evidence and references

There are no references for this item yet.

Last reviewed: · Version 2