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One practical step

Problem Solving

Separate symptoms from suspected causes

Record the observed symptom, such as a backlog location.

  • Time: Not specified
  • Cost: Not specified
  • Impact: Not specified
  • Difficulty: Not specified
  • Evidence not rated

Done when

Name evidence needed to check the cause.

Record the observed symptom, such as a backlog location.

Who this is for

For ordinary problems, not medical or hazardous-system diagnosis.

Why this matters

The first explanation need not become an assumed fact.

How to do it

An original activity to try, adapt or skip for your circumstances; outcomes are not guaranteed.

  1. Record the observed symptom, such as a backlog location.
  2. List possible explanations separately.
  3. Identify checks that distinguish those explanations.

Evidence and references

There are no references for this item yet.

Last reviewed: · Version 2